PRIVACY POLICY

Last Updated: 21st March 2025

Welcome to Scaffold Essentials Ltd ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you use our website https://www.scaffoldessentials.co.uk/ and our services.

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We are registered in England and Wales under number 16256292. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.

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By using our website and services, you consent to the practices described in this Privacy Policy. Please take the time to read this policy carefully. If you do not agree with it, you should not use our services.

1. Information We Collect

1.1 We collect personal information to provide you with the best possible service. The types of information we collect include:

1.2 Information You Provide to Us:

1.2.1 Personal Details: Name, email address, phone number, delivery address, and any other contact details.

1.2.2 Payment Information: Credit or debit card details, billing address, or other payment-related information, processed securely by third-party payment processors.

1.2.3 Order Details: Information about your orders, including specifications for scaffolding products.

1.3 Automatically Collected Information:

1.3.1 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect data on your website interactions, such as IP address, browser type, and browsing behaviour.

2. How We Use Your Information

2.1 Order Processing: To process and fulfil your orders, including delivery and invoicing.

2.2 Customer Support: To respond to your enquiries and provide assistance.

2.3 Personalisation: To enhance your shopping experience and recommend relevant products.

2.4 Marketing Communications: With your consent, we may send promotional emails about new products and offers. You can opt out anytime.

2.5 Website Improvement: To analyse website usage and enhance functionality.

3. Legal Basis for Processing Personal Data

3.1 Contractual Obligation: To process and deliver your orders.

3.2 Legitimate Interests: To improve services, provide customer support, and market relevant products.

3.3 Consent: For marketing communications where you have provided explicit consent.

4. Sharing Your Information

4.1 We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

4.1.1 Service Providers: Third parties assisting with payment processing, delivery, and IT support. These providers must comply with data protection regulations.

4.1.2 Legal Compliance: If required by law, we may share data with authorities.

5. How We Protect Your Information

5.1 We implement technical and organisational measures to protect your data, including:

5.1.1 Secure servers.

5.1.2 Strict internal access controls.

5.2 However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

6.1 We retain your personal information only as long as necessary for the purposes collected, including legal and regulatory obligations.

7. Your Data Protection Rights

7.1 Under UK GDPR, you have rights regarding your personal data, including:

7.1.1 Right to Access: Request access to the data we hold about you.

7.1.2 Right to Rectification: Request corrections to inaccurate information.

7.1.3 Right to Erasure: Request deletion of your data in certain circumstances.

7.1.4 Right to Restriction of Processing: Request limited use of your data.

7.1.5 Right to Object: Object to data processing for marketing.

7.1.6 Right to Data Portability: Request your data in a machine-readable format.

7.2 To exercise any of these rights, please contact us at sales@scaffoldessentials.co.uk

8. Cookies

8.1 We use cookies to improve user experience. You can manage cookie settings in your browser. Disabling cookies may impact website functionality.

8.2 For more details, see our Cookie Policy.

9. Third-Party Links

9.1 Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

10.1 We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted here with the latest revision date.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Scaffold Essentials Ltd
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: sales@scaffoldessentials.co.uk
Phone: 07446 208307